(Return Process
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Determine as soon as possible (within 5 business days of receipt) that you are not satisfied with your order. |
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Obtain a Return Material Authorization (RMA) number from an ORR Safety Customer Service Representative via eMail to [email protected] or phone 800.669.1677 |
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Ship the goods back to ORR Safety per the instructions provided by our Customer Service Representative. |
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Return Process for shoes: Refer to the bottom of the Shoe Express page. Click here
Return Policy
All returns must be authorized by an ORR Safety Customer Service Representative who will provide a Return Material Authorization (RMA) number. The Return Material Authorization number must be visible on the outside of the package being returned to ORR Safety. Custom items and non-stock items may not be eligible for return.
Any claims for non-conforming delivery or shortages must be made to ORR Safety within five (5) business days after receipt of goods. Goods returned for reasons other than a fault of ORR Safety are subject to a 15% restocking fee or, if applicable, the manufacturer's restocking fee for non-stock items.
